Artificial IntelligenceAI DevelopmentCustom Software Development
AI Chatbot & Conversational AI Platform
Grounded assistants for support, sales, and internal knowledge
A multi-channel conversational AI platform grounded in customer knowledge bases, with human handover built in.
Overview
Project overview
Generic chatbots fail because they answer from the open internet. This platform answers only from the customer's own approved content.
We built retrieval-augmented conversation with guardrails, analytics, and a clean escalation path to human agents.
- Industry
- Artificial Intelligence
- Timeline
- 10–12 weeks
- Services provided
- AI Development, Custom Software Development, Dedicated Teams & Staff Augmentation
Business challenge
Support volume was rising, while earlier chatbot attempts produced inaccurate answers and frustrated customers.
Solution delivered
- Built knowledge ingestion and retrieval over approved sources
- Implemented guardrails, citations, and fallback behaviour
- Added seamless handover to human agents with full transcript context
- Delivered conversation analytics and knowledge gap reporting
Capabilities
Key features
Retrieval-grounded answers with citations
Multi-channel deployment
Human agent handover
Guardrails and safety controls
Conversation analytics
Knowledge gap detection
Technology stack
- Node.js
- TypeScript
- Vector Search
- React
- OpenAI API
Deliverables
- Conversational platform
- Knowledge ingestion pipeline
- Agent handover integration
- Analytics dashboard
- Evaluation harness
Business outcome
A large share of routine enquiries resolve without a human, and escalations arrive with full context instead of a cold start.
Services
Services provided
More work
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